Terms of service

1. General

These terms apply when you, as a consumer, shop from Flustique via flustique.com. By placing an order, you accept these terms.

Seller:
Flustique
Company registration number: 559567-0380
Långgatan 1, 341 32 Ljungby, Sweden
Email: info@flustique.com

2. Prices and payment

All prices are shown including VAT, in Swedish kronor (SEK) in Sweden and in your local currency in other EU countries. The shipping cost is shown at checkout before you complete your purchase. Payment is made using the payment methods shown at checkout. We reserve the right to change prices and to correct obvious errors in prices or product information.

3. Orders and contract

The contract is concluded when you have received an order confirmation by email. Check that the details in the confirmation are correct and contact us straight away if anything is wrong. If an item cannot be delivered, we will let you know as soon as possible and refund what you paid for that item.

4. Delivery

We ship with Schenker. Information about delivery methods, costs and delivery times can be found in our shipping policy. The risk for the item passes to you when you, or someone you have nominated, receive it.

5. Right of withdrawal

You have a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act. The withdrawal period is counted from the day you receive the item. How to use your right of withdrawal, who pays for return shipping, exceptions and the withdrawal form are set out in our return and refund policy.

6. Complaints

You have the right to make a complaint about a faulty item for three years from when you received it, under the Swedish Consumer Sales Act. Contact us at info@flustique.com with your order number, a description of the fault and preferably a photo. If the complaint is approved, we cover the shipping cost and repair, replace or refund the item.

7. Personal data

We process your personal data in accordance with our privacy policy and applicable data protection legislation (GDPR).

8. Disputes

If you are not satisfied, please contact us first and we will try to find a solution. If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se.

9. Changes

We may update these terms. The terms that apply to your purchase are those published when you placed your order.