Refund policy
Right of withdrawal – 14 days
When you shop at Flustique, you have a 14-day right of withdrawal under the Swedish Distance Contracts Act. The withdrawal period starts on the day you, or someone you have nominated, receive the item.
How to return an item
- Let us know within 14 days. Email info@flustique.com with your order number and the items you want to return. You can also use the withdrawal form at the bottom of this page.
- Send the item back no later than 14 days after letting us know, to: Flustique, Långgatan 1, 341 32 Ljungby, Sweden.
- Include your order number in the parcel.
Return shipping
You pay for the return shipping and are responsible for the item until it reaches us. We recommend using tracked shipping and keeping the receipt.
Condition of the item
You may examine and try on the item in the same way as in a shop. The item must be returned unused, with its tags still attached and preferably in the original packaging. If the item has been handled more than necessary to examine it, we may deduct an amount for the reduction in value.
Refunds
We refund the amount no later than 14 days after receiving your notice of withdrawal. We may wait to refund until we have received the item back or you have shown that it has been sent. The refund is made using the same payment method you used for the purchase.
If you withdraw from the entire order, we also refund the original shipping cost.
Size exchanges
Want to exchange for a different size of the same product? Email us within 14 days. You pay for the return shipping, and we send the new size to you free of charge, as long as it is in stock.
Exceptions
For hygiene reasons, the right of withdrawal does not apply to riding socks if the seal or packaging has been broken after delivery.
Purchases collected at our stand
Purchases made in the online store and collected at our stand at a trade fair are covered by the same return terms as above, counted from the day you collected the item.
Complaints
If an item is faulty, you have the right to make a complaint for three years from when you received it, under the Swedish Consumer Sales Act. Contact us at info@flustique.com with your order number, a description of the fault and preferably a photo. If the complaint is approved, we cover the shipping cost.
Standard withdrawal form
Complete and send this form only if you wish to withdraw from the contract. You can copy the text into an email.
To: Flustique, Långgatan 1, 341 32 Ljungby, Sweden, info@flustique.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Order number: ____________________
Item(s): ____________________
Ordered on / received on: ____________________
Name of consumer: ____________________
Address of consumer: ____________________
Signature of consumer (only if this form is sent on paper): ____________________
Date: ____________________